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Guest Experience Specialist at The Big Chill 30A The Big Chill

Guest Experience Specialist at The Big Chill 30A

Full Time • The Big Chill
Benefits:
  • Company parties
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance
  • Wellness resources
Company Overview:
Join our Team! The Big Chill 30A is a family friendly entertainment complex located on historic 30A, nestled between Alys Beach and Seaside. Our venue hosts 5 restaurants, 3 bars, retail shops, an arcade, an amphitheater for live music and a 25’ LED Jumbotron for sports and movies. We are open year-round, from 7am to 10pm. 
 
We are now hiring for the spring/summer season! Open positions include Line Cooks, Property Attendants and our GUEST EXPERIENCE SPECIALISTS. Our restaurant concepts include Nectar, Local Smoke BBQ, Duos, Mile Marker 15 and Tacklebox, all with unique menu offerings. We have both Full Time and Part Time positions available and offer flexible scheduling for students/seasonal employees. 

Job Summary

The Guest Experience Specialist is the face of The Big Chill, providing exceptional service to ensure every guest feels welcomed, valued, and cared for throughout their visit. This role focuses on creating memorable experiences by addressing guest needs, resolving issues promptly, and going above and beyond to exceed expectations. Our Guest Experience Specialist embodies our CARES culture and is critical to the success of our property.  

CARES 
 
Connect 
  • Greet guests arriving at The Big Chill  
  • Confidently guide, direct, and inform guests  
  • Excite guests by providing best in class hospitality  
  • Subject matter expert on the following  
  • Property offerings  
  • Events 
  • Food and Beverage offerings  
  • Local offerings on 30a 
  • Embracing and contributing to a family friendly experience.  
  • Subject matter expert on the following  
  • Property offerings  
  • Events 
  • Food and Beverage offerings  
  • Local offerings on 30a 
 
Act 
  • Exceed the guest expectations by offering additional assistance, guidance & service throughout the guest's visit. 
  • Maintain service areas ensuring the outlet is prepared before, during and after the shift 
  • Uphold proper safety and sanitation standards 
  • Basic bussing and cleaning duties as required 
  • Contribute to the maintenance of all areas of the property 
 
Recognize 
  • Anticipate guests needs 
  • Create regular guests and connect with current regular visitors  
 
Excite 
  • Greet guests arriving at The Big Chill  
  • Confidently guide, direct, and inform guests  
  • Excite guests by providing best in class hospitality 
 
Support  
  • Embrace and contribute to TEAM environment. 
  • Maintain positive interactions and attitude with team members and management 
  • Communicate effectively with team members & management  
  • Support the team by asking for and assisting where needed 
  • Report to scheduled shifts on time, in correct uniform and ready for the shift 
  • Adhere to all policies in THE BIG CHILL handbook 
  • Support team initiatives to meet or exceed guest satisfaction goals and KPIs 
 
General  
  • Able to read, write, speak and understand English 
  • Basic math skills 
  • Able to operate technology systems (POS, scheduling app) 
  • Able to stand or walk for extended periods of time 
  • Able to reach, stoop, bend and lift  


 
Compensation: $16.00 - $24.00 per hour




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Hourly Team Member Benefits

At The Big Chill, our goal is to create an oasis for family & friends to gather and enjoy quality time with each other. Our team is the most important component to achieving that goal! In addition to offering competitive pay and a fun & professional work environment, we also offer the benefits listed below.

Uniforms
Upon hire, all team members are issued a complimentary uniform that consists of 2 shirts, 1 hat and 1 name tag. Additional items may be purchased at cost.
Each year on your work anniversary, you will receive another uniform issue of 2 shirts, 1 hat and 1 name tag. Please let your direct supervisor know when it’s time for your anniversary issue.
Shift Meals
All team members receive a complimentary meal up to $20 in value with each shift worked (shift must be 6 hours or more). Please review the team member meal policy section of your handbook for more details on this benefit.
Discounts
All team members receive a 50% discount on items that are not eligible for the shift meal(ice cream, milkshakes, bottled beverages, coffee drinks).
When visiting The Big Chill during time off, all team members receive a 50% discount on all food & beverage purchases (excluding alcoholic beverages)
PTO (Paid Time Off)
All full-time, direct hire team members are eligible for paid time off. Please see the PTO section of your handbook for full details.
Insurance Benefits
All full-time, direct hire team members are eligible for insurance benefits. Please see the benefits section of your handbook for full deta
Bonus Program
Welcome Back Bonus: $100 per year (maximum $500)
End of Season Bonus: $200